In Ashley Duran's words · Albuquerque
Auto insurance in Albuquerque: Q&A with Ashley Duran
First-hand answers from Ashley Duran, a local insurance agent at 10660 Unser Blvd NW, Suite H, Albuquerque, NM.
What is the most common auto claim you see from Albuquerque and Albuquerque drivers?
In our area, we get a ton of glass claims. Because of the amount of gravel or rock on our roads, we see a lot of customers having to file a claim to get that fixed. We also see a lot of roof claims when we get hail in our area.
What is one coverage you wish every Albuquerque driver had, and why?
Although I can argue the importance of every coverage that we offer, the very most important one is life insurance. If you didn't make it home tonight, what plan do you have in place to protect your family? That is a question we ask every single family we insure because we want to make sure they are protected. The saddest thing we can ever see is when somebody loses a loved one and there is no life insurance in place.
Can you share a real (anonymized) story where the right coverage made a difference for a customer?
We recently had a customer who was in a car accident. They did not feel like they were at fault. The claim came down to reviewing dash cam footage from other drivers, and our customer's child was at fault in the claim. Luckily the customer had purchased an umbrella policy. That policy was able to step in and cover the $300,000 claim that was being charged against their family.
What should parents know before adding a teen driver in Albuquerque?
When we add a teen driver, we like for parents to bring their child in and speak with us. Sometimes people think distracted driving means texting and driving, but we like to inform the new driver of all the different distractions. We also like to offer our Steer Clear program to add one more safety feature for our new driver.
What mistakes do people make when they switch auto insurance?
There's always a misconception about full coverage. People think it is a certain set of insurance that you need, but in reality full coverage doesn't have a specific amount of coverage. So taking the time to understand what that means is important. Also, understanding whether you need those specific coverages or not is important.
What makes your office different for someone calling for the first time?
My team takes the time to explain each coverage in a way that everybody can understand. It's a very important decision when you're writing insurance coverage to know what you are covered for. We like to tell everybody in detail what the coverage is, but also explain to them that it's not their responsibility to remember that. That's what we are here for. When you call our office for the first time, we want to be your friend. So we take the time to get to know you and for you to get to know us.
Read the Auto Insurance in New Mexico guide →
Last updated 2026-10-12